- Support in Services implementation in line with Go-to-market strategy and collaboratively with the P&S team.
- Provide Timely and Quality reporting on work processes and system malfunctions
- Effectively coordinate the implementation of system upgrades and User Acceptance Testing
- Monitor adherence to Service Level Agreements for all MoMo third party service providers.
- Coordinate periodic system testing for all functionalities and fees.
- Manage user account setup on the Mobile Money platform
- Perform regular monitoring of activities on the system to ensure that authorization levels and usage match job roles and functions permitted for each user
- Administer daily activities on all projects and ensure completion within required timeframe.
- Participate actively in business discussions and support the transition and implementation of new business and offerings into products and services
- Coordinate with support teams across all related divisions and functions to ensure that all the functional interests have been captured for all products.
- Ensure successful launch of new features, Testing, Set-up, Configuration
- Ensure effective Implementation of system upgrades & Work Flow Reporting
- Provide periodic performance and status reports
- Carries out any related duties that will enhance the mission of the job
- Perform other tasks in line with the job profile that may be assigned as per business requirement
- Be responsible for maintaining the information security of MTN physical or information assets that they access, use, or manage as per the company policies.
MTN Sudan provides equal opportunity, fair and equitable treatment in employment to all people without regard to, race, gender, social origin, Color, age, disability, religion, conscience, belief, political opinion, culture, language, marital status and family responsibility.